Date and Time
Wednesday Jun 19, 2024
4:30 PM - 7:00 PM CDT
June 19, 2024
4:30 pm to 5:00 pm Sign-in and Light Dinner
5:00 pm to 7:00 pm Presentation
Location
In person CEU presentation at
Palatine Senior Center
505 S Quentin Road
Palatine, IL
Fees/Admission
Cost is $20.00 and you will receive 2.0 Ethics CE CREDITS for Illinois nurses, social workers, professional counselors, and nursing home administrators.
Website
Contact Information
847-462-0885
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Description
Turn Down the Heat:
How to De-escalate High-stress Situations
in Healthcare Settings
An In-Person Event
Palatine Senior Center
505 S Quentin Road
Palatine, IL
June 19, 2024
4:30 pm to 5:00 pm Sign-in and Light Dinner
5:00 pm to 7:00 pm Presentation
In this fast-paced interactive program, participants will be exposed to a wide variety of techniques they will be able to use in their daily encounters with difficult residents.
When you work with people long enough, eventually you will encounter someone who is about to lose their cool. The key is to safely prevent this from happening by managing that person as well as the environment. In this informative presentationspecifically tailored towards healthcare professionals, you will learn tips and techniques that can defuse or de-escalate volatile situations. Body language, tone, and word choice can make a positive, or negative impact on a person. Learn the
difference and prevent volatile interactions from escalating.
Speaker: John Good, President, JG Good Corporation
Images
